Campus Delivery Policy
Our Campus Delivery Policy
Because we provide a hand-delivery service rather than shipping items in a generic cardboard shipping box, our delivery process is highly coordinated to ensure your student receives their care package fresh and intact.
Delivery Areas & Scheduling
- Where We Deliver: We exclusively deliver to the campuses of UConn Storrs and Eastern Connecticut State University (ECSU).
- Delivery Windows: Deliveries are made during our pre-approved weekly windows. You will select your preferred delivery date at checkout using our delivery calendar.
- Order Cutoff Times: To ensure we can source fresh items from our local bakery and artisan partners, all orders must be placed by Thursday at 11:59 PM for delivery during that week's window. Orders placed after the cutoff will be scheduled for the following week's delivery window.
How Hand-Delivery Works
- Coordination: On the morning of the scheduled delivery, we text the student using the phone number provided at checkout to coordinate a precise, convenient campus meetup spot.
- The Hand-Off: We personally hand the premium care bag directly to your student.
- Parent Confirmation: Once the delivery is successfully made, you will receive an automated text or email notification so you know your gift has arrived!
Cancellations & Refund Policy
Due to the highly curated, perishable, and small-batch nature of our local Connecticut goods and fresh bakery treats, our refund policy is as follows:
- Cancellations: You may cancel your order for a full refund up to 48 hours before your scheduled delivery window. Within 48 hours of delivery, we are unable to offer a refund as the local items and fresh baked goods have already been secured for your student.
- Student Unavailability: If we are unable to reach your student via text or phone after multiple attempts during the delivery window, we will coordinate an alternate drop. Because our products are fresh, we cannot offer refunds for deliveries delayed by a student being unresponsive.
- Damages or Issues: If there is any issue with the quality of the items inside the bag, please contact us within 24 hours of delivery at hello@nodistancetoofar.com so we can make it right.