Refund policy
Refund Policy
At No Distance Too Far, every care package is thoughtfully curated and hand-delivered to your student with love. Because of the perishable and personalized nature of our products, we have a few guidelines around refunds and cancellations.
Order Cancellations
You may cancel your order for a full refund up to 24 hours after placing it, provided the package has not yet been prepared or delivered. To request a cancellation, please contact us as soon as possible at hello@nodistancetoofar.com or by calling (860) 341-1840.
Once a package has been prepared for delivery, we are unable to offer cancellations or refunds.
Damaged or Incorrect Orders
If your package arrives damaged or contains incorrect items, please contact us within 24 hours of delivery with a photo of the issue. We will work with you to make it right — whether that's a replacement, store credit, or a partial refund, depending on the situation.
Non-Refundable Items
Due to the nature of our products, the following are non-refundable:
- Orders that have already been delivered
- Perishable food items
- Personalized or custom add-ons
Missed Deliveries
We do our best to coordinate delivery with your student in advance. If a delivery cannot be completed due to the recipient being unavailable after coordination, we will contact you to arrange an alternative. Refunds are not issued for missed deliveries due to recipient unavailability.
Questions?
We're always here to help. Reach out anytime at hello@nodistancetoofar.com or (860) 341-1840.